How long we take
Everything is read. Corrections are dealt with first, usually inside five working days; everything else can take a fortnight.
Contact
Write to the desk
A correction is the most useful thing anyone sends us, and the thing we act on fastest.
§ 01 — Reaching us
Worth an email: a factual error in a slip, a hotel that belongs on one of the four wires and is not there yet, a change of name or operator, or a note from a hotel about its own entry.
Worth saying plainly in return: there are no rooms behind this site. We do not take bookings, hold no inventory and pass nothing on to hotels. If you want to stay somewhere described here, go to the hotel. We have no standing with any of them, so a rate, a reservation or a complaint is not something we can move.
If you work for a hotel here
Tell us what is wrong and we will check it against open sources, fix it, and move the month on the entry. We will not pull an entry because it is unflattering, and we will not add one because it was asked for. There is nothing on this site to buy.