Coastal Assistance
Coastal assistance
The concierge is the calm centre of the club — the desk where any question finds a clear answer. Whatever you need to enjoy your visit, this is where to begin.
How may we help?
- Getting started — a short tour of the floor and how a visit flows.
- How the experiences work — the rules of the cascade and the baccarat table, in plain language.
- Virtual credits — how they’re granted, why they hold no value, and how to reset your balance.
- Responsible play — guidance on breaks, balance, and healthy habits.
- Privacy & your visit — how your visit is handled and kept private.
Reaching the desk
For everyday questions about the experiences or your visit, the concierge is the first port of call. We aim to answer in the same unhurried spirit the club is kept in.
Support helpline
For anything relating to gambling concerns — for yourself or someone you care about — confidential support is available any time at 1800 858 858. Although Prime Coast involves no real money, we take wellbeing seriously and would always rather you asked early.
A gentle reminder
Prime Coast Society is for adults aged 18 and over. All play is virtual, with no cash value, no deposits, and no withdrawals — only the visit itself.